Privacy and Cookies Policy
Last updated: 14 July 2026
1. About this Policy
River Life Coaching Pte. Ltd. (UEN: 202010337E) (“River Life Coaching”, “we”, “us” or “our”) respects your privacy and is committed to handling personal data responsibly.
This Policy explains how we collect, use, disclose, protect and retain personal data when you visit www.riverlifecoaching.com, contact us or engage with our services.
We comply with Singapore’s Personal Data Protection Act 2012 (“PDPA”). Where another privacy law applies to a particular individual or activity, we will also meet the relevant requirements of that law.
2. Personal data we may collect
Depending on how you interact with us, we may collect:
your name, email address, telephone number and location;
your job title, organisation and professional background;
information included in enquiries, booking forms or correspondence;
scheduling and attendance information;
invoicing, payment and transaction information;
information relevant to a coaching, mentoring, supervision, workshop or organisational engagement;
communication and marketing preferences;
feedback and testimonials provided with permission; and
technical information such as IP address, browser, device information and Website activity.
During professional engagements, you may voluntarily share personal or sensitive information about your work, health, well-being, relationships or circumstances. We will handle such information with particular care and in accordance with our professional and contractual confidentiality obligations.
We do not require you to provide more information than is reasonably necessary for the relevant purpose.
3. How we collect personal data
We may collect personal data:
directly from you;
through Website forms, email, telephone calls or scheduling platforms;
during coaching, mentoring, supervision, workshops or other engagements;
from an organisation sponsoring or arranging an engagement;
through referrals or professional networking platforms; and
automatically through cookies and similar technologies.
Where an organisation provides your data to us, we expect it to have the necessary authority to do so.
4. How we use personal data
We may use personal data to:
respond to enquiries and arrange introductory conversations;
assess whether our services are appropriate for your needs;
deliver and administer coaching, mentor coaching, supervision, workshops and organisational engagements;
manage contracts, scheduling, payments and business records;
communicate with you about an engagement;
maintain professional credentialing and coaching-hour records;
send newsletters or service information where permitted;
improve our Website, services and communications;
protect our systems and prevent misuse;
fulfil professional, ethical, insurance and legal obligations; and
establish, exercise or defend legal claims.
We will use personal data only for purposes that are reasonable and that we have notified to you, or where otherwise permitted or required by law.
5. Consent and other grounds for use
Where consent is required, we will seek it before collecting, using or disclosing personal data.
In appropriate circumstances, personal data may also be handled because it is necessary to perform or prepare for a contract, comply with a legal obligation, protect legitimate interests or because another exception under applicable law applies.
You may withdraw consent by contacting us. Withdrawal will not affect processing that has already taken place lawfully. It may, however, affect our ability to continue providing a particular service.
6. Coaching confidentiality and sponsored engagements
Information shared in coaching, mentor coaching and supervision is treated as confidential, subject to the terms of the relevant agreement, professional ethical requirements and limited legal or safety exceptions.
For organisationally sponsored engagements, the scope of any reporting to the sponsoring organisation will be agreed during contracting. We will not ordinarily disclose the substance of confidential conversations without the participant’s knowledge or consent.
Where reasonably required for professional credentialing or verification, we may retain or disclose limited information such as a client’s name, contact details, engagement dates and coaching hours. We will not disclose the substance of coaching conversations for this purpose.
7. Who we may share personal data with
We may share personal data, where reasonably necessary, with:
service providers supporting Website hosting, scheduling, video conferencing, email, document storage, payments and business administration;
professional advisers, accountants, auditors or insurers;
an organisation sponsoring an engagement, within the agreed contractual and confidentiality boundaries;
credentialing or professional bodies where verification is required;
government, regulatory or law-enforcement authorities where required by law; and
another party involved in a business restructuring, subject to appropriate confidentiality protections.
Service providers may include platforms such as Squarespace, TidyCal, Zoom, Google, Microsoft Teams and LinkedIn. Their respective privacy policies may also govern their handling of personal data.
We do not sell personal data.
8. Overseas transfers
Some service providers may process or store data outside Singapore.
Where personal data is transferred overseas, we will take reasonable steps to ensure that it is subject to a standard of protection comparable to that required under the PDPA, or otherwise comply with applicable transfer requirements.
9. Retention
We retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected, meet professional or legal obligations, resolve disputes and maintain appropriate business records.
Different types of information may therefore be kept for different periods. When personal data is no longer required, we will securely delete, anonymise or dispose of it.
10. Security
We use reasonable administrative, technical and organisational safeguards to protect personal data against unauthorised access, collection, use, disclosure, alteration, loss or disposal.
No electronic system is completely secure. If a data breach occurs, we will assess it and notify affected individuals and the relevant authorities where required by law.
11. Marketing communications
We may send you newsletters or information about our services where you have consented or where otherwise permitted by law.
You can unsubscribe using the link in an email or by contacting us. Administrative communications relating to an existing engagement are not marketing communications.
Where applicable, we will also comply with Singapore’s Do Not Call requirements.
12. Cookies
Cookies are small files placed on your device when you visit a website. Our Website may use:
Essential cookies, required for security and basic Website operation;
Functional cookies, which remember preferences;
Analytics cookies, which help us understand how visitors use the Website; and
Third-party cookies, associated with embedded content or external services.
We do not currently use cookies for targeted advertising unless this is expressly identified in the Website’s cookie notice.
Where required by applicable law, non-essential cookies will be used only after you have made the relevant choice. You may manage cookies through the Website’s cookie banner or your browser settings. Disabling some cookies may affect Website functionality.
13. Your rights
Under Singapore’s PDPA, you may request:
access to personal data we hold about you and information about how it has been used or disclosed; and
correction of inaccurate or incomplete personal data.
You may also withdraw consent or raise a question or complaint about our handling of your data.
If another privacy law applies to you, you may have additional rights, such as erasure, restriction, objection or data portability. These rights are not absolute and will be considered in accordance with the applicable law.
We may request information to verify your identity before responding.
14. Children’s privacy
Our professional services are primarily intended for adults and organisations. We do not knowingly collect personal data from a child without appropriate consent or authority.
If you believe that a child has provided personal data to us improperly, please contact us.
15. External links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal data.
16. Changes to this Policy
We may update this Policy to reflect changes in our practices, technology or applicable law. The latest version will be published on this page with its updated date.
17. Contact and Data Protection Officer
For access or correction requests, withdrawal of consent, privacy enquiries or complaints, please contact:
Data Protection Officer: Jenny Toh
River Life Coaching Pte. Ltd.